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Terms & Conditions


Opening hours are 8:00am - 11:00am and 3:00pm - 5:00pm, 7 days a week.

Strictly no movements out of hours. Unfortunately, we cannot offer this service as we are bound by council law which must be strictly adhered to.

Our rates are based on a calendar day regardless of check in and check out time.

A current minimum C5 vaccination certificate must be provided on check-in for every dog and a current minimum F3 vaccination certificate must be provided on check-in for every cat. Booster or other vaccinations required prior to boarding must be given at least 10 days prior to check-in. Please ensure that you confirm vaccination details with your Veterinarian. For the protection of all animals in our care, any animal that is not fully vaccinated will not be accepted into boarding under any circumstances.

Proof of all tick/flea and worming preventions must be presented upon arrival. All dogs must be on a leash to and from the Resort office and Cats in carriers.

Cancellation and Refund policy;

All Peak period bookings require 50% up front. If a booking for a peak period is cancelled earlier than 8 weeks out then 50% of that deposit for that booking will be refunded or put into credit for future bookings. Full payment for all peak period bookings are due 6 weeks out from the check in date. If the booking is cancelled less than 6 weeks out whole amount is Non-Refundable/Non-Transferable.

All off peak period bookings require a 50% deposit up front and full payment on check in. If the booking is cancelled less than 7 days out or a know show the whole depsoit is Non-Refundable/Non-Transferable.

Refunds or credits will not be given to bookings that are shortened (Pets picked up early from their stay) or modified (Pets taken off bookings). 

Any previous credit expires after 6 months. Off peak period bookings only.

We have the right to surrender animals to the Townsville City Council, which have not been collected within 7 days of notified pick up date.

Although we take the utmost care when boarding your pets, we cannot accept responsibility for injury, death, loss, skin conditions, coat conditions, hot spots, underlinning issues, illness or damage of any kind that may occur to an animal staying with us at Townsville Pet Resort.

All pre existing medical conditions and behavioural issues must be disclosed prior to entry.  

We reserve the right to seek veterinary attention "If required" at the customer's cost. If your preferred vet is not available, we will seek the next available veterinary clinic at the customer's cost.

We reserve the right to refuse boarding if we believe your pet will be aggressive toward our team and/or other pets.

All accounts must be settled prior to check out. Any personal items must be clearly labelled - all care will be taken however we will not be held responsible for lost or damaged property. All lost property can only be held for a period of 30 days and after that time it will be donated to local animal related charity organisations.

I agree to Townsville Pet Resort using photographs of my pet for social media and or for other marketing purposes.

By ticking this box the owner is hereby acknowledging and agreeing to the above terms and conditions for the duration of their pets stay, as well as any future reservations at Townsville Pet Resort.

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