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FAQ: Townsville Pet Resort

Best time for check in?

If your pet has never stayed with us before we suggest they arrive in the morning so they can spend the day playing or relaxing and getting familiar with their new environment. We’ve found this helps them settle before bed time.

If your pet is a regular visitor it does not matter what time they join us.

Please note that check in/check out times are strictly between 8am -11am and 3pm – 5pm. 

What will my pets do all day?

In most cases your pet will receive much more stimulation, interaction and exercise than they do at home as most mum’s and dad’s have to work all day. You may notice a slight change in your pets weight as their activity levels are much higher and their food intake is individually tailored and monitored. It is also completely normal for your pet to be very tired and even a little down upon returning home, they are simply missing their new friends.

As all of our units have private grassed back yards, dogs are free to play and socialise with their neighbors and or relax inside their unit, all day long. The larger or extremely active dogs have the option to stretch their legs even more within our exercise yard.

Townsville Pet Resort is a busy place and while your pets are very safe and secure in their units they can see many other pets, visitors and dogs being bathed or even going to the grooming salon. Our team members are in constant contact with your pets, our daily routine involves cleaning, feeding, playing, grooming and several health checks through the day.

We carefully pair our little dogs for company, based on breed, temperament and gender. All dogs from the same family will always share accomodation unless specified and dependant upon availability.

Our older visitors enjoy some peace and quiet in our designated senior’s areas.

We have carefully chosen our opening hours to allow a rest period in the middle of the day – the entire Resort and Reception are closed to the public between 11am -3pm, there is strictly no check in/check out during this time.

My pets have never been away from home before, will they be ok?

A large majority of our visitors don’t actually want to leave; they often run back to our team for one more cuddle. Dogs especially love human company and that is exactly what we provide 7 days a week at Townsville Pet Resort.

Cats on the other hand are normally content to laze around. However if your cat is fond of cuddles and belly rubs there are plenty to go around. Our team are more than willing and we often hold team meetings in the cattery with the cats lapping up the extra cuddles.

Pets love routine and consistency and that is what we are all about at Townsville Pet Resort.

Can I bring my pets bedding or toys?

The simple answer to this question is yes, you may bring whatever you think your pet might need to help them settle in. However if your pet is not particularly attached to the item then there is no real benefit in bringing it. We provide everything your pet will need during their stay. If you do wish to bring bedding please keep it minimal as everything in your pets unit needs to be lifted and placed up high for daily cleaning.

Please remember we care for a number of pets and if everybody brings their own beds and blankets it becomes very time consuming and can get a little tricky to keep track of – especially if it has to be laundered. Any item that you do bring along with your pet must be permanently and clearly labelled with your pets name (exactly like kids going school) so it doesn’t risk becoming lost property!

While all care is taken with your pets belongings; we do not accept liability for loss or damage.


We guarantee that all medication provided will be administered as per veterinary instructions. We keep an accurate medications register on all pets that require medication during their stay with us.

At time of check in you will be asked to complete and sign a medical form detailing your pets medical condition, medication provided and to authorise permission for our team to administer the medication on your behalf.

Our team at Townsville Pet Resort have many years of experience in the pet industry and we also have Vet Nurses on staff.

Please note that there is a special care fee for medication and own diet, see rates.


Current vaccination paperwork must be sighted at check in or sent to us prior. 

All pets must be up to date with immunisations – that is all pets must have received a vaccination in the last 12months. We insist on at least a C5 for our canine companions and a minimum of a F3 for our feline guests.

The C5 vaccination protects against Distemper, Hepatitis, Parvovirus, K9 Cough, Bordetella

The F3 vaccination protects against Feline enteritis & two forms of feline respiratory disease.

If you have any questions regarding your pets vaccination please contact your Vet prior to making a booking as unvaccinated pets cannot be accepted.

Tick/Flea/Worming Treatments.

Contact your vet to discuss the best treatment for your pets. Please bring proof of these in the form of receipts or the boxes they came in when checking in.

What happens if my pet needs to go to the vet?

Our highly experienced team includes Vet nurses who perform several health and wellbeing checks throughout each day, however in the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact and seek your instruction.

If we are unable to make contact we will make a decision based on the welfare and best interest of your pet.

Please remember to keep your contact details and emergency contact details current.

Please note that all veterinary fees are the responsibility of the owner.

Canine Cough

Canine Cough One of the public relations problems for boarding kennels today is caused by a much misunderstood dog disease called “canine cough”, tracheobronchitis, or “para-influenza”. As a dog owner you should be aware of some of the facts about this disease.

What is canine cough? Infectious tracheobronchitis is a highly contagious upper-respiratory disease which is spread by an airborne virus. The incubation period of the disease is roughly 3-7 days. The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge, which can last anywhere from a few days to several weeks. Although this coughing is very annoying, it does not usually develop into anything more serious. However, just as with the common cold, it can lower the dog’s resistance to other diseases making him/her susceptible to secondary infections. He/she must therefore be observed closely to avoid complications.

How is it cured? Just as in the case of the common cold, tracheobronchitis is not “cured”, but must run its course. Many times antibiotics will be prescribed to prevent secondary infection and sometimes cough suppressants will be prescribed to reduce excessive coughing, but these medications do not attack the disease itself.

Does tracheobronchitis only occur in kennels? No. Since these viruses can be present anywhere and can travel considerable distances through the air, they can affect any dog, even one which never leaves its own back yard. However, tracheobronchitis is more likely to occur where the concentration of dogs is greater such as at dog shows, kennels, veterinary offices and hospitals, as well as pet shops. Dogs can also be exposed while running loose or while being walked near other dogs.

Are the viruses a constant problem? No. Tracheobronchitis, like the flu, is often seasonal. It also tends to be epidemic. When veterinarians begin to see cases, they normally come from every kennel in the area, as well as from individual dog owners whose dogs are not kenneled at all. When the outbreak is over, they might not see another case for months.

Are the chances of catching it greater when a dog is in a kennel? Yes…because, in a kennel, a dog encounters two conditions that do not exist at home- proximity to a number of potentially contagious dogs, and the stress and excitement of a less familiar environment which can result in lowered resistance to disease (the same factors that explain why children are more likely to catch the flu in school rather than at home). But the more frequently a dog boards at a kennel, the greater are the chances that he/she will acquire immunity to the disease. Even during a widespread outbreak, only a fairly small percentage of dogs are affected.

Can my dog be vaccinated to protect him against tracheobronchitis? Yes! Vaccines against parainfluenza and adenovirus type 2 (in combination with other vaccines) are routinely used as part of an adult dog’s yearly check up. Puppies are usually vaccinated for these in combination with distemper, hepatitis and parvovirus in a series of immunisations. It is important to note that the vaccines that are used to prevent this viral disease are made from one strain of more than 100 different strains of the virus and therefore are not as effective against some strains as others are. Intra-nasal vaccines are also available for Bordetella Bronchloseptica (another cause of canine cough). Although some veterinary practices do not use this intra-nasal vaccination routinely, it should be considered for pets that board or for those whose veterinarian recommends it. Your veterinarian is in the best position to recommend a program of preventative health care management depending on your pet’s needs.

Can’t the kennel prevent my dog from catching tracheobronchitis? Unfortunately, no amount of supervision, sanitation, or personalised care can prevent a dog from “catching” an airborne virus. All that a good boarding kennel can do is to recommend immunisation against tracheobronchitis, refuse to board any obviously sick dog, listen and watch for any signs of sickness (strangely, the dog with parainfluenza alone may not appear ill, yet is contagious), and make sure that any dog requiring veterinary attention receives it as quickly as possible. The pet owner is financially responsible for such care.

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