Terms & Conditions


Opening hours are 8:00am - 11:00am and 3:00pm - 5:00pm, 7 days a week.

Strictly no movements out of hours. Unfortunately, we cannot offer this service as we are bound by council law which must be strictly adhered to.

Our rates are based on a calendar day regardless of check in and check out time.
The owner warrants that its pet is free of all illnesses and diseases.

Pet Vaccinations

A current minimum C5 vaccination certificate must be provided on check-in for every dog and a current minimum F3 vaccination certificate must be provided on check-in for every cat. Booster or other vaccinations required prior to boarding must be given at least 10 days prior to check-in. Please ensure that you confirm vaccination details with your Veterinarian. For the protection of all animals in our care, any animal that is not fully vaccinated will not be accepted into boarding under any circumstances.

Proof of all tick/flea and worming preventions must be presented upon arrival.

Bookings, Cancellation and Refund policy

All peak period (School Holidays/Public Holidays ect) bookings require a 50% deposit up front. If a booking for a peak period is cancelled earlier than 8 weeks out then 50% of that deposit for that booking will be refunded or put into credit for future bookings. Full payment for all peak period bookings are due 6 weeks out from the check in date. If the booking is cancelled less than 4 weeks out whole amount is Non-Refundable/Non-Transferable.

A $80 Administration fee will incur to all refunds.

All off peak bookings require a 50% deposit up front and full payment on check in or before. If the booking is cancelled or a now show 7 days or less out from the check in day the whole deposit or full payment is Non-Refundable/Non-Transferable. If the booking is 7 days or less we require full payment upfront.

Refunds or credits will not be given to bookings that are shortened (Pets picked up early from their stay) or modified (Pets taken off bookings). 

Any previous credit expires after 6 months. Off peak period bookings only. Allow 7-10 days minus the admin fee for any refunds.

We have the right to surrender animals to the Townsville City Council, which have not been collected within 7 days of notified pick up date.

General Conditions

Under no circumstances will Townsville Pet Resort be held responsible for injury, death, loss, skin conditions, coat conditions, hot spots, underlinning issues, illness or damage of any kind that may occur to an animal staying with us at Townsville Pet Resort. 

All pre existing medical conditions and behavioural issues must be disclosed prior to entry.  

We reserve the right to seek veterinary attention "If required" at the customer's cost. If your preferred vet is not available, we will seek the next available veterinary clinic at the customer's cost.

We reserve the right to refuse boarding if we believe your pet will be aggressive toward our team and/or other pets or high risk.

All accounts must be settled prior to check out. Any personal items must be clearly labelled - all care will be taken however we will not be held responsible for lost or damaged property. All lost property can only be held for a period of 30 days and after that time it will be donated to local animal related charity organisations.

I agree to Townsville Pet Resort using photographs of my pet for social media and or for other marketing purposes.

All dogs must be on a leash to and from the Resort office and Cats in carriers.

Quotations provided are based on the rate at the time of enquiry. Prices are subject to change.

By ticking this box the owner is hereby acknowledging and agreeing to the above terms and conditions for the duration of their pets stay, as well as any future reservations at Townsville Pet Resort.

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